Delivery Information


Order Cancellation/Returns & Refunds Policy/Shipping & delivery

PAYMENT POLICY

Kalpaveda Essential Ayurveda Pvt. Ltd. offers multiple ways to make payments for your order. We accept all major Credit/Debit Cards and Net Banking transactions. All your Debit/Credit information remains confidential. Our trusted payment gateway (PayU) and ICICI are compliant with the highest standards in the payment processing industry to make sure your personal information is safe.

For any assistance related to payments, please contact our Customer Service at info@kalpaveda.com

 

Placing an order

Browse the Kalpaveda Essential Ayurveda Pvt. Ltd. Online catalogue to make your purchase. When you have selected at the item you wish to order, enter the quantity you desire and click on "Order".

When your order contains the items and quantities you wish to purchase, click on the "Checkout" link underneath your order.

You will then be asked to provide us with your shipping and payment information. Please see below information on Payment Options available to you.

Once you have successfully made your payment, your order will be processed online immediately. We will ship your order to you immediately. Please see below for information on our Shipping Policy.

 

Pricing Policy

Product prices listed are current, however these are subject to change without advance notice.

All prices on this web site are processed in Indian Rupees.

All orders are acknowledged at current pricing. We will bill at price in effect at the time of shipping.

Our products are liable for VAT in India.

All international shipping orders may attract local duties applicable in that country and the customer will have to pay accordingly locally.

 

Payment Security

All transactions at Kalpaveda Essential Ayurveda Pvt. Ltd. are protected by SSL (Secure Sockets Layer) and Secure Data Encryption using a 1024-bit process. Any information you enter when transacting with Kalpaveda Essential Ayurveda Pvt. Ltd. is sent in a Secure Socket Layer (SSL) session and is encrypted to protect you against unintentional disclosure to third parties. This is an assurance that it follows the best security practices adopted by major online vendors where all payments are processed in real-time for your security and immediate peace of mind.

You can tell your browser is in secure mode in the “Checkout” by looking for the padlock icon in the bottom corner or at the end of the address bar of your browser window.

What is a CVV/CVC?

The Credit Verification Value or CVV or the Credit Validation Code or CVC is an important security feature that further reduces the risk of Internet fraud. This number never appears on sales receipts or billing statements and is only found on the physical card itself. We ask you to enter the CVV/CVC code during your transaction to make sure that the card is, in fact, in your possession. The CVV/CVC is a 3 or 4 digit code embossed or imprinted on the reverse side of your credit card in the signature area.

 

Out of stock Items

We apologize for the inconvenience this may cause. If your item is out of stock we will contact you within 2 business days to discuss how you would like the order handled. Kalpaveda Essential Ayurveda Pvt. Ltd. does not back order, that is, does accept orders which we cannot fulfill immediately.

 

Shipping Policy

Purchases are shipped from our warehouse in Rajokri, New Delhi by courier. Please allow following number of days from receipt of your order.

Delivery for Prepaid Orders:

2-5 Business days within India

10-12 business days outside India

Cash on Delivery Orders:

7-14 Business days within India

Order deliveries will be made between 9am - 5pm Monday – Friday. 

Goods will need to be signed for upon delivery. If you cannot be there to sign for your delivery please suggest an alternative i.e. a family member, colleague, neighbour, etc. Kalpaveda Essential Ayurveda Pvt. Ltd. takes no responsibility for goods signed by an alternative person.

Kalpaveda Essential Ayurveda Pvt. Ltd. is not responsible for damage after delivery.

All claims for shortages or damages must be reported to customer service on the day of delivery.

Shipping and handling rates may vary based on product, packaging, size , volume, type and other considerations. The shipping and handling charges are given at the time of check out and consumers will know about this before making payments

 

Returns Policy

It is Kalpaveda Essential Ayurveda Pvt. Ltd.’s intention to satisfy our customers. For this reason, we will gladly issue a full refund for any full priced unopened merchandise that is returned within 14 days of the date of purchase.

To return any items, please contact Customer Service or by email info@kalpaveda.com

In case of customer request for Refund, it will be processed through NEFT within 10 working days. Products can be returned within 4 working days from the day of delivery

All returned items must be accompanied by a copy of the original receipt, a return / exchange authorization number and in unopened, saleable condition.

Postage will not be refunded.

Please note that we cannot offer exchanges or refunds on any sale, opened or used products. Kalpaveda Essential Ayurveda Pvt. Ltd. is not responsible for damage after delivery.

Please allow one to three weeks from the day you return your package for your request to be processed. You will be contacted once your return is complete.

All claims for shortages or damages must be reported to customer service on the day of delivery.